Inventory Shows – Or Notify when Available?

Well after months of telling everyone we were going to implement Inventory on VenetianBeadShop.com. we DID it!

It may not be pretty for a short while as we sort out any inaccurate stock counts here in our warehouse. But it just gets better as we work on it. So ever so often, a product may say it has inventory – but alas when we get to that bin, well it either as miraculously gotten legs and climbed into another bin or we just do not have it.

Inventory Shows on the Product Page

Inventory Shows How Many Are Available

But What happens when we are out of stock?

Well there are 2 things. It we never expect to get it again, it simply disappears from the site. This happens for many reasons, all having to do with suppliers. Sometimes a supplier simply retires or worse! Sometimes the quality of the supplier or delivery is unreliable and just working with them is too hard, so we move on!  But it we are only temporarily out of stock. Here’s how it looks!

Out of Stock Items – Add Me to Waiting List

What happens when stock arrives?

When new stock arrives and is received into our inventory, you will automatically be notified that it is available. You will get an email notifying you. Then it’s 1st come 1st served! Inventory is adjusted daily.

HUGE NOTE!

Adding an item to your Basket or Wish List or Saved Basket does NOT reserve the item for you. It is only yours when you place the order. Up until then, someone else can swoop in and buy all we have!

The Small Print

Occasionally, even when we say we have stock, there are circumstances where we will not have the quantity. Sometimes when we are picking, we discover defects in the beads, or if we are matching sizes for you. we may not have the quantity in matched sizing. Since our items are all handmade, there will always be little issues. 

Where is My Order?

We get this question a lot. And we are always happy to answer, but sometimes if you live on the other side of the world or even across the country, our hours and yours may not sync and you are feeling neglected.

So here’s how you can see if your package has shipped. And you can see the tracking number, and track just follow the directions below.

If it has not been shipped, the Status will say “Processing” meaning we are working hard to pick your order. If you just submitted the order it will say “New” meaning we have not yet begun picking the order.

First Step: Log Into your Account:

List of Your Orders

US Customers:

US Customers Tracking

International Customer:  It is slightly different if you are an international customer. We ship with a freight consolidator, which saves you and us a bundle of money. But the tracking is not directly from our website (like the US is). You will need to go directly to this link and put in the tracking number you found on the order.

International Tracking

Other Useful Tools in “My Account”

  • Re Order from a Prior Order
  • Save a Basket, Save Multiple Baskets, just name them so you remember
  • Change your Password
  • Add a different address for packages to go – like your vacation home, or mom’s
  • Check on any Customer Requests  (CRM) and our replies. This is the quickest way to ask a question and get an answer, plus both of us can view what we said.
  • View/Check your Wish List
  • Check the Balance on your Gift Certificate

Creating Your Account is easy and gives you so many tools.

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